Shipping policy

Thank you for choosing My Respiratory Company for your durable medical equipment (DME) needs. Our Shipping Policy outlines the details of our shipping process to ensure a smooth and reliable experience for our customers.

1. Order Processing:

a. Order Confirmation: Once you place an order on our website, you will receive an email confirmation with details of your purchase.

b. Order Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and holidays. Processing times may vary based on product availability.

2. Shipping Methods:

a. Carrier Partners: We partner with reputable carriers to ensure the timely and secure delivery of your orders.

b. Shipping Options: Standard and expedited shipping options are available at checkout. Shipping costs and estimated delivery times are provided before you complete your purchase.

3. Shipping Costs: Shipping is free

a. Shipping Fees: Shipping is free

b. Free Shipping: We offer free standard shipping on orders over a specified amount. Check our website for current promotions and eligibility criteria.

4. Shipping Destinations:

a. Domestic Shipping: We currently ship to addresses within USA. Note that shipping times may vary based on your location.

b. International Shipping: We may offer international shipping to select countries. International shipping fees and delivery times will be provided during the checkout process.

5. Tracking Information:

a. Tracking Numbers: Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.

b. Tracking Updates: Use the provided tracking information to monitor the progress of your shipment as it makes its way to your delivery address.

6. Delivery:

a. Delivery Address: It is your responsibility to provide accurate and complete delivery information during the checkout process. We are not responsible for delivery errors due to inaccurate information.

b. Signature Requirement: Some orders may require a signature upon delivery for security purposes.

7. Delays and Exceptions:

a. Unforeseen Delays: While we strive to meet our estimated delivery times, unforeseen circumstances such as weather, natural disasters, or carrier delays may impact delivery schedules.

b. Communication: In the event of a significant delay or issue with your order, we will notify you promptly via email or phone.

8. Contact Information:

If you have any questions or concerns regarding the shipping of your order, please contact our customer service team at myrespiratorycompany@gmail.com.

Thank you for choosing My Respiratory Company. We appreciate your business and are dedicated to providing you with reliable and efficient shipping services.