Refund policy

  • At My Respiratory Company, we are committed to ensuring your satisfaction with our durable medical equipment (DME) products. We understand that circumstances may arise where a return or exchange is necessary. Please review our return policy below to ensure a smooth and efficient process.

    1. Eligibility for Returns:

    • Products must be returned within 10 days of the original purchase date.
    • The product must be in its original packaging, unused, and in the same condition as received.
    • Customized or personalized items may not be eligible for return unless there is a manufacturing defect or error on our part.

    2. Return Authorization:

    • Contact our customer service team at myrespiratorycompany@gmail.com 
    • Clearly mark the RA number on the outside of the package.

    3. Return Shipping:

    • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
    • For your protection, we recommend using a traceable shipping method and obtaining a tracking number.

    4. Inspection and Processing:

    • Once the returned product is received, our team will inspect it to ensure it meets the return eligibility criteria.
    • Refunds or exchanges will be processed within 7 business days of receiving the returned item.

    5. Restocking Fee:

    • A restocking fee may apply for returns that are not due to an error on our part or a product defect. The restocking fee will be communicated to you during the return authorization process.

    6. Refunds:

    • Refunds will be issued to the original method of payment used during the purchase.
    • Please note that it may take 3-5 business days for the refund to reflect in your account, depending on your financial institution.

    7. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact us immediately.
    • We will arrange for the return shipping, and a replacement product will be sent to you at no additional cost.

    8. Customer Service:

    • Our customer service team is available to assist you with any questions or concerns regarding returns. Contact us at myrespiratorycompany@gmail.com

    My Respiratory Company reserves the right to update or modify this return policy at any time. Please refer to our website for the most current version. Thank you for choosing My Respiratory Company. We appreciate your business and strive to provide the highest quality DME products and excellent customer service.