Shipping Policy

Shipping Policy

Thank you for choosing My Respiratory Company for your durable medical equipment (DME) needs. Here is how shipping works:

  • Free standard shipping on all U.S. orders, with no minimum purchase.
  • Same-day dispatch on orders placed before 2pm EST on business days. CPAP and BiPAP machines ship once your prescription is verified.
  • 30-day returns and a 1-year limited warranty on refurbished machines. See our Returns, Refunds & Warranty page.

1. Order Processing

  • Order confirmation: You will receive an email confirmation as soon as you place your order.
  • Processing time: Orders placed before 2pm EST on a business day ship the same day. Orders placed after 2pm EST, or on weekends and holidays, ship the next business day. Prescription medical devices ship after we verify your prescription.

2. Shipping Costs

  • Standard shipping is free on every U.S. order.
  • International shipping costs and estimated delivery times are shown at checkout before you pay. Any customs duties or import taxes are the buyer's responsibility.

3. Delivery Times and Destinations

  • United States: 2-5 business days after dispatch.
  • International: We ship to 150+ countries. Delivery typically takes 7-21 business days after dispatch.
  • Customers in the Augusta/Evans, GA and Aiken/Columbia, SC area may be eligible for local pickup or same-day/next-day delivery. Call or text 706-772-0263 to arrange.

4. Tracking

  • Tracking is provided on every order. Once your order ships, you will receive an email with a tracking number and a link to follow your shipment.

5. Delivery

  • Please provide a complete and accurate delivery address at checkout. We are not responsible for delivery errors caused by incorrect information.
  • Some orders may require a signature on delivery.

6. Damaged or Lost Packages

  • If your package arrives damaged, contact us right away at myrespiratorycompany@gmail.com or 706-772-0263 and we will make it right under our Returns, Refunds & Warranty policy.

7. Delays

  • Weather, carrier delays, customs, or other events outside our control can affect delivery times. If your order is significantly delayed, we will notify you by email or phone.

8. Contact

Questions about your shipment? Email myrespiratorycompany@gmail.com or call/text 706-772-0263.