Returns, Refunds & Warranty

At My Respiratory Company, we want you to be confident in every purchase. Here is exactly what we offer:

30-day returns on all physical products, counted from the delivery date.
1-year limited warranty on every refurbished CPAP and BiPAP machine we sell, covering parts and function defects from the date of delivery.
Free standard U.S. shipping on all orders. See our Shipping Policy for details.

1. 30-Day Return Eligibility

Products must be returned within 30 days of the delivery date.
The product must be in its original packaging, unused, and in the same condition as received, with all included accessories.
Customized or personalized items may not be eligible for return unless there is a manufacturing defect or an error on our part.

2. Return Authorization

Contact our customer service team at myrespiratorycompany@gmail.com or call/text 706-772-0263 to request a return authorization (RA) number.
Clearly mark the RA number on the outside of the package.

3. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to a defect, a warranty claim, or an error on our part.
For your protection, we recommend using a traceable shipping method and keeping your tracking number.

4. Inspection and Processing

Once the returned product is received, our team will inspect it to confirm it meets the return eligibility criteria.
Refunds or exchanges are processed within 7 business days of receiving the returned item.

5. Restocking Fee

A restocking fee may apply to returns that are not due to a product defect or an error on our part. Any fee will be communicated to you during the return authorization process, before you ship the item back.

6. Refunds

Refunds are issued to the original method of payment.
It may take 3-5 business days for the refund to appear in your account, depending on your financial institution.

7. Damaged or Defective Products

If you receive a damaged or defective product, contact us right away.
We will arrange the return shipping, and a replacement or refund will be provided at no additional cost to you.

Refurbished Machine Warranty

Every refurbished CPAP and BiPAP machine sold by My Respiratory Company is cleaned, tested, and inspected by a Licensed Registered Respiratory Therapist (RRT) before it ships, and is covered by our 1-year limited warranty.

What the Warranty Covers

Defects in parts and function of the machine and its integrated humidifier, from the date of delivery for 1 year.
Repair or replacement of the covered machine at our discretion. If a repair or replacement is not possible, we will refund the purchase price.
Return shipping for approved warranty claims.

What the Warranty Does Not Cover

Damage from drops, liquid spills, misuse, or accidents.
Repairs or modifications attempted by anyone other than My Respiratory Company.
Normal wear of consumable items such as filters, masks, cushions, headgear, tubing, and water chambers.
Cosmetic wear, which is disclosed on every refurbished listing.

How to Make a Warranty Claim

Email myrespiratorycompany@gmail.com or call/text 706-772-0263 with your order number and a description of the problem.
Our RRT will first help you troubleshoot. If the issue is a covered defect, we will issue an RA number and arrange the repair or replacement.

New Products

New, factory-sealed products are covered by the manufacturer's warranty. We will help you start a manufacturer warranty claim, and our 30-day return policy still applies.

Questions?

Contact us at myrespiratorycompany@gmail.com or 706-772-0263. My Respiratory Company reserves the right to update this policy at any time; the version posted on our website at the time of your purchase applies to your order.